As a new client of our practice, you can expect our full attention to your pet’s needs. Our service will be provided with courtesy and respect.
When you arrive for your appointment, you will be greeted warmly, and we will direct you to one of our lounge areas while you fill out our new client forms. We will ask you a few general questions and for permission to obtain medical records from your previous practice. The more history and medical information we have, the easier it will be to make recommendations on your pet’s specific needs.
Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times when the unexpected will create delays. We will ensure these are minimized as much as possible.
You will normally see a Veterinary Office Assistant or an Animal Health Technologist first who will take a history, and gather some data for the doctor. A veterinarian will see you next, examine your pet, answer your questions and plan further diagnostics or treatment as necessary. You will usually see the Technician again to wrap things up, and she will provide you with further educational information, go over any recommended treatments or diagnostics from the doctor, and answer routine wellness and care questions for you. Our Veterinary Office Assistants will handle billing and schedule any needed follow up.
We are excited to meet you and your human and animal family members!