We are doing our very best to keep our staff and clients safe while providing important and essential healthcare to our patients. Since we are a one-doctor practice, it has been and continues to be exceptionally important that we preserve the health of our team so that we can continue to preserve the health of your pets. Our COVID-19 policy continues to evolve and is subject to change at any time based on current conditions, risk levels, and team wellness.
We ask if you are sick, have travelled recently, or have been in contact with someone who has tested positive within the past 10 days to postpone non-essential pet visits for a minimum of 2 weeks. You may be a carrier without having any symptoms.
We are excited to begin slowly welcoming clients back into our building. To help manage contact and reduce opportunities for transmission, we will continue to operate as ‘close-door,‘ bringing clients in as needed and limiting contact between clients. You must call us or use the doorbell (located at front door) when you have arrived for your appointment or medication/food pick up.
We have implemented a hand clean station in the vestibule if you are permitted into the building.
Many of our clients have enjoyed the option for curbside service over the past two years. We will continue to offer drop-off appointments so you can use your valuable time to run errands while your pet sees Dr. Schell. Our staff are happy to retrieve your food or products and bring it out to your vehicle.
We ask you to be respectful and responsible to protect our staff and other clients by using our
new contactless appointment options.
Payments for services/products can be paid by credit card or debit payment.
Please NO cash transactions.
As an essential service provider, we need to preserve our health in order to continue to serving our fur family community.
Carside Service: (New Service)
When you have arrived for your appointment, call for a phone check-in with one of our VOA’s.
Then a staff member will be out to bring your pet into the office. Dr Schell and staff will communicate over the phone regarding physical findings and recommendations.
Appointments: Call (403) 278-1984 – Use this for ALL appointments so staff can perform a history and proper check in.
Day care admits for appointments: (New Service)
We happy to offer admits in our daycare for hospital appointments. (Pending space and appointment availability) Pets must be current on required vaccines and the reason for the visit must be routine, or noninfectious. Infectious pets should consider the car side service, for contactless visits.
For prescription/food/supply pick up:
When you arrive in the parking lot, please notify staff you have arrived and they will bring out your order. If it has not been pre-paid, the staff will call for payment prior to delivering the medication to your car. We will do our best to accommodate last minute “pop-ins” for food and medication. This process will be most efficient if we are notified in advance so that food and prescriptions are ready for pick up when you arrive.
Additional contact methods can be used for food and prescription filling and pick-ups:
Facebook private message: Bow Bottom Veterinary Hospital
Email us: [email protected]
Text us at: 587-329-5283