Mar 19 2020

Important COVID-19 Update for BBVH Services

We are doing our very best to keep our staff and clients safe while providing important and essential healthcare to our patients.

We ask if you are sick, have travelled recently, or have been in contact with someone who travelled recently to postpone non-essential pet visits for minimum 2 weeks.  You may be a carrier without having any symptoms.

We know that not everyone will catch the virus or become ill from it, but is it our duty to prevent spread and protect our community,
clients, staff and their families.

We are immediately implementing some changes to help decrease public flow in the office so we can continue to
maintain a safe environment for clients and staff.

We are operating as ‘close-door.‘ You must call us or use doorbell (located at front door) when you have arrived for your
appointment, or medication/food pick up.
We have implemented a hand clean station in the vestibule if you are permitted into the building. 

Our staff are happy to retrieve your products you require and bring it out to your vehicle.
This to limit public handling of our stock.

We ask you to be respectful and responsible to protect our staff and other clients by using our
new contactless appointment options
.

Payments for services/products can be paid by credit card or carside debit payment.
Please NO cash transactions. 

As an essential service provider, we need to preserve our health in order to continue to serving our fur family community. 

 

Carside Service: (New Service)

When you have arrived for your appointment, call for a phone check-in with one of our VOA’s.

Then a staff member will be out to bring your pet into the office. Dr Schell and staff will communicate over the phone regarding physical findings and recommendations.

Appointments:  Call (403) 278-1984 – Use this for ALL appointments so staff can perform a history and proper check in.

Day care admits for appointments: (New Service)

We happy to offer admits in our daycare for hospital appointments. (Pending space and appointment availability)  Pets must be current on required vaccines and Reason for visit most be routine, or noninfectious.  Infectious pets should consider the car side service, for contactless visits.

For prescription/food/supply pick up:

When you arrive in the parking lot, please notify staff you have arrived and they will bring out your order.  If it has not been pre-paid for, the staff will call for payment prior to delivering the medication to your car.  We will do our best to accommodate last minute “pop-ins” for food and medication.  This process will be most efficient if we are notified in advance so that food and prescriptions are ready for pick up when you arrive.

Additional contact methods can be used for food and prescription filling and pick-ups:

Facebook private message: Bow Bottom Veterinary Hospital (for the short term we will increase monitoring as an additional contactless form of communication)

                       Email us[email protected]

                       Text us at:   Coming Soon

bowbottomadmin |