OUR COMMITMENT TO YOU
We’re committed to protecting your privacy. We respect your privacy and want you to understand what safeguards we have in place to protect your personal information.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect and keep information about you, which we require to provide products and services to you that you request. We collect this information from you, either directly or through other sources such as previous veterinarians, family members, veterinary team members, other health care providers, third parties such as financial institutions or pet care insurance companies, quality control agencies or regulatory bodies.
HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION
We use your personal information to provide products and services that you request. We may also notify you of new products and services available, upcoming events, appointment notices, or to communicate with third parties when it is in relation to the services that we provide to you. Third parties may include financial institutions, pet care insurance companies, quality control agencies or regulatory bodies and any references you provide.
OTHER WAYS WE MAY USE AND DISCLOSE YOUR PERSONAL INFORMATION
We may use your personal information internally, to prepare statistical reports that help us to understand the needs of our clients and that help us to understand and manage our business. From time to time we may ask you to complete customer service evaluations.
If you have given us your social insurance number, we may use it for taxation purposes and to help identify you with Citizenship and Immigration Canada, when necessary.
SAFEGUARDS IN PLACE REGARDING YOUR PERSONAL INFORMATION
We review our policies regarding client confidentiality and ensure that your personal information is protected against loss, theft, unauthorized access, disclosure, copying, use or modification regardless of the format it is in. We will ensure that your personal information is not sent through email over the internet and is disposed of by shredding prior to recycling.
REMOVAL OF USE AND DISCLOSURE OF PERSONAL INFORMATION AS LISTED
If, at any time, you decide that you do not want us to use your personal information as described in the “Other Ways We May Use And Disclose Your Personal Information”, please let us know by calling (403) 278-1984.
YOU HAVE THE RIGHT TO ACCESS YOUR PERSONAL INFORMATION
You have a right to access the personal information that we have about you in your file. If we have personal information that is not correct, you can request to have it corrected in writing.